How to contact the EU Institutions and their officials
SOLVIT is an on-line problem solving network in which EU Member States work together to solve without legal proceedings problems caused by the misapplication of Internal Market law by public authorities. There is a SOLVIT centre in every European Union Member State (as well as in Norway, Iceland and Liechtenstein). SOLVIT Centres can help with handling complaints from both citizens and businesses. They are part of the national administration and are committed to providing real solutions to problems within ten weeks. Using SOLVIT is free of charge.
SOLVIT deals with cross-border problems between a business or a citizen on the one hand and a national public authority on the other, where there is possible misapplication of EU law. The policy areas SOLVIT has mostly dealt with so far are:
Recognition of Professional qualifications and diplomas
Access to education 
Residence permits
Voting rights
Social security
Employment rights
Driving licences
Motor vehicle registration
Border controls
Market access for products
Market access for services
Establishment as self-employed
Public procurement
Taxation
Free movement of capital or payments
This is not an exhaustive list. SOLVIT will consider any case that meets the criteria above.
However, since SOLVIT is an informal approach to problem solving it should not be used in situations where legal proceedings are already underway.
